Life with Pi
Help Center

Restaurant Partner Issues


Resolving Restaurant Issues


Common Issues


Wrong Order

  • Take photos of received items
  • Go to order details
  • Report "Wrong Items Delivered"
  • Submit photos and description
  • Choose: Refund or Replacement

    • Missing Items

  • Check the receipt/order details
  • Report "Missing Items"
  • List missing items
  • Request refund for missing items

    • Food Quality Issues

  • Cold food
  • Spoiled/contaminated
  • Doesn't match description
  • Allergen concerns

    • How to Report

  • Orders > Select Order > Report Issue
  • Choose issue category
  • Provide details and photos
  • Submit within 24 hours of delivery

    • Resolution Time

  • Simple issues: 24 hours
  • Complex issues: 48-72 hours
  • Disputed cases: Up to 7 days

    • Escalation

    If not satisfied with resolution:

  • Contact support via Live Chat
  • Email: support@pilife.vn
  • Request supervisor review

    • Was this article helpful?

    Related Articles

    How to Order FoodCancellation and RefundsTracking Your Delivery

    Still need help?

    Our support team is available 24/7