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Wallet
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Help Center
Restaurant Partner Issues
Resolving Restaurant Issues
Common Issues
Wrong Order
Take photos of received items
Go to order details
Report "Wrong Items Delivered"
Submit photos and description
Choose: Refund or Replacement
Missing Items
Check the receipt/order details
Report "Missing Items"
List missing items
Request refund for missing items
Food Quality Issues
Cold food
Spoiled/contaminated
Doesn't match description
Allergen concerns
How to Report
Orders > Select Order > Report Issue
Choose issue category
Provide details and photos
Submit within 24 hours of delivery
Resolution Time
Simple issues: 24 hours
Complex issues: 48-72 hours
Disputed cases: Up to 7 days
Escalation
If not satisfied with resolution:
Contact support via Live Chat
Email: support@pilife.vn
Request supervisor review
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