Life with Pi

PiFood Cancellation & Refund Policy

Before restaurant confirms: Full refund

After confirmed, before preparation: 90% refund

During preparation: No refund (food is being made)

After pickup: No refund

Go to Orders > Active Orders

Select the order

Tap "Cancel Order"

Select reason

Confirm cancellation

Cancellation refunds: Instant to 24 hours

Quality issue refunds: 24-48 hours after review

Missing item refunds: 24-48 hours

For wrong orders, missing items, or quality issues:

Go to order details

Tap "Report Issue"

Select issue type

Add photos if applicable

Submit for review

Cancel early for full refund

Document issues with photos

Be specific in your report

Check refund status in PiPay